How can we help?
Reports & Data
Understanding your vehicle history report.
- What's included in the report?
- Where does the data come from?
- How to read the accident history
- Understanding title brands
Billing & Payments
Pricing, refunds, and payment methods.
- Accepted payment methods
- Refund policy
- Bulk purchase discounts
- Downloading your invoice
Privacy & Security
How we protect your personal information.
- Is my search anonymous?
- Data retention policy
- Secure payment processing
- GDPR compliance
Common Questions
How do I find my VIN?
The VIN (Vehicle Identification Number) is a 17-character code found on the driver's side dashboard, inside the driver's door jamb, or on insurance/registration documents.
Can I get a refund if the report is empty?
If we cannot find any records for a valid VIN, we will issue a full refund. However, if the vehicle simply has no accidents or damage history, the report is considered valid.
How long is the report valid?
Reports reflect the data available at the time of generation. We recommend generating a new report if more than 30 days have passed, as new records may have been added.
Still need help?
Our support team is available 24/7 to assist you with any questions or issues you may have.